Welcome to Ojii, a brand of Proteck Electronic Trading L.L.C These Terms and Conditions govern your access to and use of Ojii’s product subscription services. By subscribing to Ojii’s products, you acknowledge that you have read, understood, and agree to be bound by these terms.
Ojii reserves the right to modify these Terms and Conditions at any time. Continued use of the subscription services after any modifications constitutes acceptance of the updated terms. Customers will be notified of significant changes via email or updates on Ojii’s official website.
Please note that the warranty, return, cancellation and refund policy is individually specified for each product on its page. Users must refer to the product page for details.
Subscription services are available to individuals aged 18 years or older.
Registration is required to access, manage, and subscribe to Ojii’s products.
Subscriptions are billed on a monthly basis and automatically renewed unless cancelled by the customer.
The subscription period may vary depending on the product.
Once the payments for the subscription period have been cleared, customers may choose to either own the product or upgrade to a recent model with a new subscription.
Customers may cancel a subscription without penalties after completing the minimum subscription period, which may vary from one product to another.
Cancellations before the minimum subscription period will incur a fee equivalent to the remaining subscription period’s fees. Moreover, cancellation charges may be applicable based on the nature of the product, installation type, and duration of usage.
Refunds are not provided for past payments. However, once you cancel, you will not be charged again.
In case of any disputes related to cancellation charges, Ojii reserves the right to assess the product condition and installation status before making a final decision.
Cancellation charges may also vary based on product-specific terms & conditions.
Other factors affecting cancellation charges are:
If Ojii’s team is required to collect the product from your location or dismantle installed products, applicable service fees will be charged. These fees will be communicated before scheduling the service.
Any additional accessories, customisations, or upgrades purchased alongside the primary product are non-refundable and non-returnable.
Returned products must be in good working condition. Any damages beyond normal wear and tear will incur repair or replacement charges that will be borne by the customer.
Some products, such as smart locks, may require additional structural modifications (e.g., metal plates, and wall drilling). If such modifications are irreversible or require extra work for removal, the customer will bear the associated costs.
Upon completing the payments for the specified subscription period, ownership of the product will be transferred to the customer, or they may choose to exchange it and resubscribe to a newer model. The customer must return the old product in good working condition before subscribing to a new one.
Payments are processed via the customer’s registered credit card or bank account.
Monthly subscription fees are deducted automatically.
Late payments may incur additional charges as specified at the time of payment.
Penalty may vary from one product to another as outlined in the subscription agreement.
Continued non-payment may result in service suspension and retrieval of the subscribed product.
If payments are overdue for more than 60 days, Ojii reserves the right to retrieve the product.
Non-payment consequences may also vary from one product to another, as outlined in the subscription agreement.
Retrieval and associated costs will be charged to the customer.
Access to the customer account may be restricted until outstanding dues are cleared.
A one-time delivery and installation fee is required at the start of the subscription.
Subscription fees are non-refundable.
Refunds for delivery or installation fees will be granted only if the product is not delivered or installed within the promised timeframe.
Products will be delivered and installed within 3-5 business days from subscription confirmation.
All installations are conducted by Ojii-certified technicians to ensure optimal performance and safety.
Delivery and installation services are available exclusively within the UAE.
Customers are responsible for using and maintaining the product according to Ojii’s provided guidelines.
Customers must provide accurate and up-to-date personal, contact, and payment information during registration.
Ojii reserves the right to schedule maintenance or retrieve the product in cases of non-compliance with the subscription agreement.
Customers must report theft or significant damage to Ojii immediately.
Replacement costs or additional fees may apply depending on circumstances and insurance coverage.
Customers can submit service requests or report issues via their registered Ojii account for prompt resolution.
All products are covered under warranty throughout the subscription period.
The warranty does not cover damage resulting from misuse, unauthorised repairs, or force majeure events.
If a product is deemed irreparable due to a manufacturing defect, it will be replaced at no extra cost during the subscription period.
Support is available via email at info@ojii.com or phone at +971 50 205 7509.
Customers may also raise service requests through their Ojii accounts.
Ojii collects and stores customer data for subscription management and service improvement.
Ojii is committed to protecting customer data in accordance with UAE data protection regulations.
Personal data will not be shared with third parties without customer consent, except as required by law.
Customers may terminate their subscription at any time after the minimum subscription period, which may vary from one product to another.
Ojii reserves the right to suspend or terminate a subscription due to non-payment, violation of these terms, or misuse of the product.
Ojii is not liable for any indirect, incidental, or consequential damages arising from the use of its products or services.
Ojii’s total liability shall not exceed the total subscription fees paid by the customer.
These Terms and Conditions are governed by the laws of the UAE.
Any disputes shall be resolved through arbitration in accordance with UAE arbitration laws.
Vendors must provide accurate business information, including tax details.
Ojii reserves the right to approve, reject, or suspend vendor accounts based on compliance with our policies.
Vendors must ensure that all product listings are accurate, including descriptions, pricing, and images.
Products sold must be high-quality, functional, and meet all applicable legal and regulatory requirements.
Vendors must fulfil orders on time and ensure proper packaging to avoid damage during transit.
Vendors are responsible for responding to customer inquiries, managing returns, and resolving disputes promptly.
Vendors must comply with Ojii’s customer service, warranty, and refund policies.
Vendors are solely responsible for the quality and condition of the products they sell on Ojii.
If a product is found to be faulty due to a manufacturing defect or does not function as described, the vendor must:
Persistent complaints about product quality may lead to penalties or suspension of the vendor account.
Vendors must fulfil orders within the stated timeframe.
Shipping timelines must be honoured; failure to meet deadlines may result in penalties.
Vendors can choose between self-fulfilment or Ojii’s logistics services. If using Ojii's fulfilment, we will handle storage, packaging, and delivery for a service fee.
Vendors must accept returns per Ojii’s return and refund policies.
In cases of disputes, Ojii may mediate between the vendor and customer, with final resolution at Ojii’s discretion.
Ojii charges a commission on each successful sale, deducted from vendor payouts.
Payments are transferred to vendors based on the agreed payout schedule.
Ojii may withhold payments in cases of fraud, disputes, or policy violations.
Vendors must act professionally and maintain a high standard of service.
Any attempt to manipulate reviews, mislead customers, or engage in fraudulent activities will result in account suspension.
Vendors must comply with all applicable laws, including consumer protection and data privacy regulations.
Ojii reserves the right to suspend or terminate vendor accounts for policy violations, poor performance, or customer complaints.
Vendors may request account closure by providing prior notice.
Ojii is not liable for any direct or indirect damages resulting from vendor sales, order fulfilment, or customer interactions.
Vendors are responsible for all product defects, claims, and liabilities arising from the sale of their products.
Ojii reserves the right to update or modify these Terms and Conditions at any time.
Users and vendors will be notified of significant changes via email.
For further assistance, contact Ojii support at info@ojii.com.
Welcome to Ojii, a brand of Proteck Electronic Trading L.L.C. Your privacy is of utmost importance to us, and we are committed to safeguarding your personal information in the best possible way. For more information, please read the following Privacy Policy. Ojii adheres to GDPR guidelines and strives to ensure compliance with data protection and privacy regulations.
Ojii serves as the Data Controller responsible for your personal data (referred to as "we," "us," or "our" in this privacy notice). If you have any questions about how we handle your personal information, you can contact our Data Protection Officer at info@ojii.com.
This Privacy Policy outlines how we collect, use, safeguard, and (under certain conditions) disclose your information when you use our website, mobile application, and services. By using our services, you consent to the collection and processing of your personal information as outlined in this Privacy Policy. Where legally required, we will request explicit consent before collecting specific types of data.
Name, email address, phone number, and physical address.
Login credentials for your Ojii account.
We do not store your full payment details. Payments are processed through secure third-party payment providers that comply with PCI DSS standards for handling financial data.
Browsing activity, search history, and interaction with the website or app.
Device information, including IP address, browser type, and operating system.
Details from customer support interactions or raised service tickets.
Feedback, reviews, or survey responses submitted to us.
To process subscriptions, payments, and service requests.
To manage and maintain customer accounts.
To provide and improve customer support services.
To send updates, reminders, and notifications related to your subscription.
To respond to queries or support requests.
To provide marketing and promotional offers, subject to your preferences.
To enhance the functionality and user experience of our website and app.
To analyse customer trends, preferences, and behaviour.
To develop new features and improve existing services.
To comply with applicable laws and regulations.
To respond to legal requests, law enforcement enquiries, or enforce our terms.
Payment processors, delivery services, and installation partners.
Analytics and marketing service providers.
Cloud hosting and data storage providers.
Information may be shared with authorities as required by law.
Compliance with legal obligations or law enforcement requests.
To enforce our terms, prevent fraudulent activities, and protect against security risks.
To investigate and mitigate potential threats to our services and users.
You can access, review, and update your personal information through your Ojii account settings.
You may request the deletion of your account and associated data, subject to legal and contractual obligations.
You can opt out of marketing communications at any time by adjusting your preferences in your account settings or clicking the unsubscribe link in emails.
You have the right to withdraw your consent for non-essential data processing at any time. However, certain processing necessary for service provision may still occur.
You may limit the use of cookies and tracking technologies as detailed in our Cookie Policy.
If a minor manages to access an Ojii account, the Guardian must accept and agree to be bound by this Privacy Policy and take responsibility for his or her actions.
We will not be responsible for any unauthorised use of an Ojii account. It is the user’s responsibility to practice their due diligence and take necessary steps to prevent any misuse of their Ojii account.
If you believe a minor has provided us with personal data without proper authorisation, please contact us immediately at info@ojii.com, and we will take appropriate steps to delete the information.
Ojii implements robust security measures, including encryption and access controls. In the unlikely event of a security incident, we will follow industry best practices to investigate and mitigate the impact. While we strive to protect your personal data, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.
Ojii is not liable for any data breaches, malpractice or misconduct by third parties.
In the event of a data breach, we will notify the relevant supervisory authority within 72 hours of becoming aware of the breach, in compliance with legal requirements. Should the breach pose a significant risk to your rights and freedoms, we will also inform you promptly.
Ojii uses cookies and similar tracking technologies to enhance user experience, analyse website traffic, and customise content. By using our website, you consent to the use of cookies as outlined in our Cookie Policy. You can manage your cookie preferences through your browser settings.
Your information may be processed and stored in countries outside of your own, including locations that may not have equivalent data protection laws. We ensure that adequate safeguards are in place to protect your personal data in compliance with applicable regulations.
We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy unless a longer retention period is required by law. Once data is no longer needed, it will be securely deleted or anonymised.
We do not sell our products and/or services to minors, i.e. individuals below the age of 18, on Ojii. Additionally, we do not knowingly collect any personal data relating to minors. A user must confirm and warrant that they are above the age of 18 and are capable of understanding and accepting the terms of this Privacy Policy.
Ojii may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Significant updates will be communicated via email or website notifications. The "Last Updated" date at the bottom of this policy indicates the latest revision.
For questions, concerns, or requests regarding this Privacy Policy, please contact us at:
Email: info@ojii.com
Phone: +971 50 205 7509
Last updated: January 2025
